Terms of service

Terms and conditions of service — Australia

Martina Ibiza

Welcome to Martina Ibiza. Please read these terms carefully before using www.martinaibiza.com or purchasing our products. They govern website use and purchases. By accessing the website or placing an order, you accept these terms, without prejudice to mandatory consumer rights.

1. General information

Under Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE): trading name Martina Ibiza; contact info@martinaibiza.com; website www.martinaibiza.com. Full owner details are in our Legal Notice.

2. Purpose

These terms govern the sale of fashion products offered on our website and users' use of the site. We may amend these terms; the version published when an order is placed applies to that order.

3. Users and acceptable use

You must be at least 18 and have legal capacity to contract to make a purchase. Placing an order confirms both. You must use the site lawfully and must not use it for illegal or unauthorised purposes, introduce viruses or harmful code, impersonate others, provide false data, reproduce or distribute content without permission, or carry out scraping, spam or phishing. We may deny access or cancel accounts that breach these conditions.

4. Products, prices and availability

We describe products as accurately as possible. Images are illustrative; colours may vary slightly between screens and devices. For the Australian market, prices are shown in Australian dollars (AUD). The checkout displays the applicable order total. Standard delivery to Australia is free.

Prices, descriptions, promotions and availability may change without notice, but changes do not affect confirmed orders. If there is an obvious pricing or description error, we reserve the right to cancel the affected order, subject to applicable law, inform you by email and refund amounts paid.

5. Ordering

1. Select products and add them to your basket.
2. Review your basket and proceed to checkout.
3. Enter shipping and billing details.
4. Select a payment method and confirm your order.
5. Receive an order confirmation email summarising your purchase, which formalises the contract.

If you notice an error, contact info@martinaibiza.com promptly. Once processed and dispatched, we cannot change the address or order contents.

6. Payment

We accept the payment methods displayed at checkout, including cards and other enabled options. Payments use secure gateways with SSL encryption. We do not store card details on our servers. We may reject orders where there are reasonable indications of fraud, payment-data errors or prior non-payment.

7. Shipping and delivery

We ship to Australia from Spain. Our Shipping Policy forms part of these terms and explains preparation, shipping and tracking. Standard shipping to Australia is free. No fixed delivery period is promised in these terms.

8. Returns

Our Returns Policy forms part of these terms. You may request a change-of-mind return within 14 calendar days of receiving your order. The customer pays return postage to our warehouse in Spain. For an accepted return, you may receive a refund to the original payment method or voluntarily choose store credit. Store credit does not replace statutory refund rights without your agreement. This 14-day period concerns returns, not delivery.

9. Legal guarantees

Our original store terms provide a three-year legal guarantee for lack of conformity under Article 120 of Spanish Royal Legislative Decree 1/2007. This does not exclude or limit any rights or remedies under applicable Australian consumer law. If a product has a problem, email info@martinaibiza.com with your order number, photographs and a description. Applicable statutory rights are not limited by the change-of-mind return period.

10. Intellectual property

Website content, including text, images, logos, trademarks, design and source code, belongs to Martina Ibiza or its respective owners and is protected by national and international intellectual and industrial property law. Reproduction, distribution, adaptation or public communication requires express written authorisation.

11. Liability

We make reasonable efforts to keep the website working and free of errors, but cannot guarantee freedom from interruption, delays or technical faults. To the extent permitted by law, we are not responsible for damage arising from interruptions or temporary unavailability, misuse, linked third-party content, indirect losses or loss of profits. These limitations do not affect mandatory consumer rights.

11.2. AI-generated images and content

We use artificial intelligence tools to generate or edit some images on our website and social media. These images are illustrative and may contain inaccuracies or differences from the actual product in colour, fabric, fit, measurements or finish. The written description, materials and specifications take precedence over visual representations. Please consult the size guide and description before purchasing. This notice does not limit your consumer rights, including remedies for goods that are not as described or the return rights in our Returns Policy.

12. Third-party links

Our website may link to social networks, payment gateways and other third-party sites. We are not responsible for their content, policies or practices. Please review their terms before use.

13. Personal data

Our Privacy Policy governs personal-data processing under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). Please read it before providing personal data.

14. Complaints

For a complaint or dispute, contact info@martinaibiza.com first. We will try to resolve it amicably. This does not restrict access to applicable consumer-protection bodies or other legal remedies.

15. Applicable law and jurisdiction

These terms are governed by Spanish law, without depriving you of mandatory consumer protections applicable to you. Jurisdiction is determined by applicable consumer-protection law.

16. Severability

If a competent authority finds a provision invalid or unenforceable, the remaining provisions retain their validity and effect.

17. Contact

For questions about these terms, email info@martinaibiza.com.