Shipping policy

Shipping policy — Australia

Martina Ibiza

Free shipping to Australia, with no minimum order value.

1. Shipping destination

This policy applies to orders delivered to Australia. Orders are dispatched from our warehouse in Spain.

2. Order processing

Orders are prepared and dispatched within 24–48 business hours after confirmation. Orders placed on weekends or public holidays are processed on the next business day. During periods of high demand, including sales, Black Friday and Christmas, preparation may take slightly longer. We will notify you by email if this happens.

3. Shipping costs and delivery

Standard shipping to Australia is free, with no minimum purchase. International transit time is separate from order preparation time and varies by destination and carrier operations. Please contact info@martinaibiza.com for delivery information before placing an order if you need it by a particular date.

4. Carrier

Australian orders are sent through Correos international parcel services. Delivery is made under the conditions of the service and the destination delivery operator.

5. Tracking

Once your order leaves our warehouse, you will receive an email with the tracking number and carrier link. Tracking may take time to show the first movement. If no information is available after two business days, contact info@martinaibiza.com.

6. Delivery and receipt

Your order will be delivered to the address provided. Delivery attempts and arrangements if no one is available depend on the delivery operator. Please inspect the parcel and report visible damage as soon as possible to info@martinaibiza.com, including photographs where possible. This does not restrict your statutory rights.

7. Address errors

Please provide a complete and correct shipping address. If you notice an error, contact us as soon as possible. We will try to correct it before processing. Once the order has left our warehouse, we cannot change the address. If a parcel is returned because of an incorrect address, repeated absence or refusal, the customer is responsible for the cost of a new shipment, except where applicable consumer law provides otherwise.

8. Delays

Weather, customs processing, carrier demand, strikes, public holidays and other circumstances can cause delays. We will do our best to keep you informed. Any delivery estimate is indicative and does not override your statutory rights.

9. Returns

For change-of-mind returns from Australia, the customer pays return postage to our warehouse in Spain. Eligible customers may choose a refund or voluntarily opt for store credit. See our Returns Policy for the conditions and procedure. Rights relating to faulty or incorrect goods remain unaffected.

10. Contact

For shipping enquiries, email info@martinaibiza.com with your order number.