Refund policy

Returns policy — Australia

Martina Ibiza

For change-of-mind returns from Australia, the customer pays return shipping to our warehouse in Spain.

Can I return my order?

Yes. If you are not satisfied with your purchase, you may request a return within 14 calendar days of receiving your order. This change-of-mind period does not limit your rights for faulty, incorrect or misdescribed goods.

Return conditions

For a change-of-mind return, garments must be unused, unwashed, with their original tags and packaging and all supplied parts or accessories. Items damaged through misuse may be refused. These requirements do not restrict statutory remedies for faulty goods.

How to request a return

Email info@martinaibiza.com with your order number, full name and address. You may include the reason for your return; include photographs if the item is damaged or faulty. We will contact you with the return address and instructions. All returns go to our warehouse in Spain. Australian change-of-mind returns do not include a free prepaid label; you are responsible for return postage.

Refund or optional store credit

Once the returned goods have been received and checked, an accepted return will be processed within 7 business days. Refunds are made to the original payment method, unless we expressly agree otherwise with you. Your bank may take 7–14 business days to show the funds. No refund processing fee is charged.

If you prefer, you may voluntarily choose store credit instead of a refund for an accepted return. Tell us when requesting the return. Store credit is optional and is not imposed in place of a refund to which you are entitled. Choosing credit does not waive return-postage costs for a change-of-mind return.

Order cancellation

Orders are processed automatically, so we may be unable to stop dispatch after an order is placed. Contact info@martinaibiza.com as soon as possible. If the order has already been dispatched, you may request a return under this policy after receipt. This does not limit statutory cancellation or refund rights.

Sale items

The 14-calendar-day change-of-mind return period also applies to sale and end-of-season items. The customer pays return shipping from Australia. Promotional voucher discounts do not remove return eligibility.

Faulty, incorrect or misdescribed goods

Contact us at info@martinaibiza.com if there is a problem with your goods. Nothing in this policy excludes rights under applicable consumer law, including the Australian Consumer Law. Where a fault is confirmed, we cover reasonable return-postage costs as required by law. Statutory remedies are not restricted to store credit or to the 14-day change-of-mind period.